To qualify to return an item under this Policy, Products must be in their original packaging along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer’s possession.
All returns are subject to the JT’s Cloud Returns Policy Terms and Conditions and the JT’s Cloud Website Terms and Condition.
Please choose your product(s) carefully, as JT’s Cloud do not usually provide refunds for products were you have simply changed your mind. This includes returns where you have simply selected the wrong product.
Returns Policy Terms and Conditions
1. In order to organise a return under these Terms and Conditions, You must notify JT’s Cloud via email, [email protected], within 14 days of taking delivery of your product and request a return under this policy. You must comply with directions of JT’s Cloud staff in order to facilitate Your return.
2. To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
3. The Product(s) must be returned to JT’s Cloud within 10 working days of Your request to return the Product(s)
4. JT’s Cloud will offer Store Credit, Cash Back or a Gift Voucher at its own discretion.
5. You must return the Product(s) for which You are seeking a store credit or refund at Your own cost and You must comply with the directions for returning the Product that JT’s Cloud staff provide to You. The goods will remain Your responsibility during transit until such time as they are received at the address as supplied by JT’s Cloud staff. JT’s Cloud will accept no liability for any loss or damages which may occur during transit.
6. After receiving the returned Product(s), JT’s Cloud will issue store credit, cash back, or gift voucher as soon as is reasonably practicable and You will receive an e-mail acknowledgement.
7. JT’s Cloud reserves the right to make changes to this Returns Policy without notice.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.